User Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you register and use Playjango. We take your privacy seriously and describe below what data we process, why we process it and how you can exercise your privacy rights.
Types of data we collect
Personal data
When you create an account or contact us we collect personal information such as your name, date of birth (to confirm you are 18+), contact details, address and identity documents when required for verification. We also record account credentials and communication preferences.
Technical data
We collect technical information automatically when you use our services, including IP address, device and browser type, operating system, session data and usage logs. This helps us provide a secure, functioning service and improve the site.
Transactional data
We keep records of deposits, withdrawals, bets, game history, bonuses and payment method details. Transactional data is necessary to operate your account, process payments and meet our legal and financial obligations.
How we use your information
We use your data to create and manage your account, process payments, carry out identity checks (KYC), prevent fraud, comply with legal obligations and provide customer support. We may also use aggregated or anonymised information for reporting and service improvement.
Data protection practices
We protect personal data using organisational and technical measures such as access controls, secure storage and encryption in transit. Access to personal information is restricted to staff and service providers who need it to perform their roles. We review our security measures regularly.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember your preferences, measure performance and show relevant content. Cookie types include essential cookies, functional cookies, performance analytics and marketing cookies. You can manage cookie settings in your browser or via the site cookie control where available.
User rights
You have the right to request access to your personal data, ask for inaccuracies to be corrected, request deletion where we are not required to retain it, and object to or restrict certain processing. You may also request a copy of personal data in a portable format where applicable.
Access, correction and deletion
You can review and update contact and account details in your account settings. For requests to access, correct or delete data, contact us at [email protected]. We will handle requests in line with applicable law and our operational requirements.
Information sharing and third parties
We share personal data with service providers who support our operations, such as payment processors, identity verification services and analytics providers. We may also disclose information where required by law or to protect our rights. We require third parties to protect personal data in accordance with this policy.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via the site or by other reasonable means. Continued use of the service after changes indicates acceptance of the revised policy.
Contact us
If you have questions about this policy or your data, please contact [email protected].