Responsible Gambling

At Playjango we take safer gambling seriously. We want players to enjoy their time with us while keeping play safe and under control. This page explains the tools we provide, what to look out for and where to go for help if gambling stops being fun. We encourage responsible play and support anyone who needs to set boundaries or seek specialist advice.

Our player protection principles

We aim to protect vulnerable players, promote fair play and act quickly if someone shows signs of harm. We use a combination of automated checks and staff reviews to spot unusual activity, and we will always offer tailored support where needed. Our approach is practical, confidential and focused on keeping play safe.

Activity-control tools

Players can manage their account activity using a range of controls in their account settings. These include deposit limits, time limits, cooling-off periods and full self-exclusion. We also provide session reminders and options to limit stakes or exclude specific products if required.

Deposit, loss and time limits

You can set limits on how much you deposit or lose over different periods. Available choices include daily, weekly and monthly limits. Limits are adjustable from your account, but some changes may take effect after a short delay to help prevent impulsive increases. Time limits and session reminders help you keep track of how long you play.

Self-exclusion and account breaks

If you need a break, you can choose a time-out or self-exclusion. A time-out is a short pause from your account, while self-exclusion blocks access for a longer period and may involve removal from marketing. When you self-exclude we will act to restrict account access and provide information on next steps and support options.

Recognising problematic behaviour

Look out for signs such as chasing losses, borrowing to gamble, changes in sleep or mood, hiding activity from others or spending more time than intended. If you, or someone close to you, notices these signs, consider using the tools above and seeking support.

Practical tips for staying in control

Set affordable deposit and loss limits, use session reminders, stick to pre-planned budgets and avoid gambling when stressed or under the influence. Consider removing saved payment details and opt out of marketing to reduce temptation.

Professional help and support organisations

If you need further assistance, contact recognised UK services such as GamCare, GambleAware, GamStop or BeGambleAware. These organisations offer confidential advice, helplines and treatment options. If you would like help applying limits or finding support, our team can point you in the right direction.