Contact Our Support Specialists
Need help? Playjango support is here to assist with questions, account-related issues, technical concerns or general feedback. Our team can guide you through verification, deposits and withdrawals, troubleshoot device or game problems, and answer quick enquiries about promotions or responsible gambling tools. Pick your preferred channel below and we’ll aim to respond promptly to get you back to play. Contact us securely by live chat, email or phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 3784 5291 |
| Working hours | Mon-Fri, 09:00-18:00 |
For payment queries and verification guidance our payments and security teams are on hand. If you have a complaint or need help with withdrawals please contact the support address above and include your account details so we can investigate quickly. We aim to reply during working hours and will escalate urgent technical concerns to the appropriate team to resolve them as soon as possible.
Support via Email
Email is the best way to contact us for detailed requests, account issues, or to send documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details, including your registered name and phone number where relevant. Providing these upfront helps us investigate quickly and avoid unnecessary delays.
Send Us a Message
Response Time
Our support team aims to reply to most enquiries within one business day. Simple questions are usually handled quickly via live chat, while email requests may take up to 24 hours. More complex issues, such as identity checks or payment investigations, can take longer depending on the case and required checks. We’ll keep you updated throughout the process.
Feedback
Got feedback or an idea to improve Playjango? We'd love to hear from you. Please send suggestions, bug reports or feature requests via live chat or email to [email protected]. All feedback is reviewed carefully by our team and used to make the site easier to use, faster and fairer for everyone. Thanks for helping us improve.