User Terms and Conditions

These terms and conditions set out the rules for using Playjango. They explain our relationship with you as a player, the responsibilities we expect from account holders and the rules that govern play, deposits, promotions and withdrawals. By using the site you accept these terms and any specific rules that apply to particular promotions or games.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise. Do not share login details, and notify us immediately if you suspect unauthorised access. We may require identity verification at any time - for example before processing withdrawals - and you must provide the requested documents promptly.

We may apply account limits, time-outs or other measures where appropriate to promote safe play. Breach of these terms, suspected fraud or chargebacks may result in account suspension, forfeiture of bonus funds and refusal of withdrawals.

Eligibility requirements

To register and play you must be at least 18 years old and located in a permitted jurisdiction. We do not accept accounts from excluded territories or from individuals who are self-excluded through recognised schemes. You must not use the site if you are subject to any local prohibition on gambling.

Acceptable platform use

Use the site for lawful, personal entertainment only. Prohibited activity includes multi-accounting, collusion, automated play using bots, bonus abuse, money laundering, and any attempt to manipulate games or outcomes. Uploading offensive material or using communication channels to harass other users is not permitted. We reserve the right to investigate suspected misuse and to suspend or close accounts where rules are breached.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms which will be published with each offer. Typical rules include eligibility criteria, wagering requirements, game contribution limits and expiry periods. Bonus funds may be subject to maximum bet limits while wagering. Always review the promotion terms before participating; if you withdraw or close your account while a bonus is active, remaining bonus funds and associated winnings may be void.

Deposits and withdrawals

Deposits

We accept common payment methods such as debit cards, major e-wallets, Apple Pay and bank transfer. The minimum deposit is commonly £10. Deposits are usually processed instantly but may vary by provider. You must only use payment methods registered in your name.

Withdrawals and verification

Withdrawals are subject to verification checks. We will process valid withdrawal requests once identification and payment details are confirmed. Minimum withdrawal amounts commonly start at £10 and processing times depend on the chosen method. Fees are generally not applied by us but may be charged by third-party providers.

Dispute resolution

If you have a dispute please contact our support team in the first instance. We aim to acknowledge and respond promptly and will attempt to resolve issues amicably. If a complaint cannot be resolved directly, we will explain available escalation routes and any independent adjudication options where applicable.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and will take effect as stated when published. Continued use of your account after changes are posted constitutes acceptance of the revised terms. We recommend you review this page regularly to stay informed of any updates.